Shipping policy
At Ordzip, we want your shopping experience to be simple and hassle-free. Here’s everything you need to know about our shipping.
🚚 Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Once your order has been shipped, you will receive shipping/tracking information where available.
- Orders placed on weekends or public holidays may be processed on the next business day.
📦 Delivery Time
- Delivery generally takes 5–10 business days after your order has been processed.
- Delivery times may vary depending on your location, courier availability, weather conditions, or other circumstances beyond our control.
- Remote locations may require additional delivery time.
💰 Shipping Charges
- Free shipping is available on eligible orders as displayed on our website.
- If shipping charges apply, they will be clearly shown at checkout before you complete your purchase.
📍 Order Tracking
Once your order has been shipped, tracking details will be shared with you where tracking is available.
Please allow some time for tracking information to become active after dispatch.
🔄 Delayed or Undelivered Orders
If your order is delayed beyond the expected delivery period, please contact us at support@ordzip.com with your order number.
We'll be happy to help you check the status of your shipment.
📦 Incorrect or Damaged Delivery
If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible with your order number and photographs/videos of the package and product so that we can assist you.
❗ Important Note
Delivery timelines are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, weather, public holidays, high order volumes, or circumstances outside our control.
📞 Need Help?
Have a question about your order or delivery?
Email us at: support@ordzip.com
We're happy to help! 💛